For customers within the lower 48 States of the continental United States, LW Measurements will pay for freight both ways for the first 30 days after purchase. After 30 days expire the customer is responsible for shipping the product back to us. After the product is received we will inspect them and as necessary we will repair or replace and will ship the product back to the customer at our expense. Any new scales returned for warranty must be properly packed in the original box. If they are not properly packed and in the original box, the customer pays for shipping costs. If we determine there is a factory defect, we will pay for the shipping back. If we determine that it is not defective from the factory, the customer will pay shipping both ways.
For customers outside the lower 48 States, including Mexico, Canada, Puerto Rico, Hawaii, Alaska and all other countries, customers must pay shipping to and from our warehouse.
Our warranty does not cover misuse or neglect including but not limited to: battery damage, water damage, overloading, or chewed or cut wires. If the product is found to have been misused or damaged by the customer we are not responsible for the cost of returning the scale.
For warranty repair or technical support please email firstname.lastname@example.org . Our team will respond with in 1-2 business days.