Legal Information
Privacy Policy
What information do we collect?
- We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
- When ordering or registering, we may ask you for your name, email address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
- We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
- Like many websites, we use “Cookies” to enhance your experience and gather information about visitors and visits to our website. Please refer to the “Do we use ‘Cookies’?” section below for information about Cookies and how we use them.
How do we use your information?
We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To administer a contest, promotion, survey, or other site feature.
- If you have opted-in to receive our email newsletter, we may send you periodic emails. If you would no longer like to receive promotional e-mail from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive email newsletters, you will not receive these emails. Visitors who register or participate in other site features such as marketing programs and ‘members-only’ content will be given a choice whether they would like to be on our e-mail list and receive email communications from us.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of individuals who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases, which can only be accessed as stated above.
Do we use “Cookies”?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you choose to allow them) this enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use Cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. Additionally, we use Cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings (such as Google Chrome, Internet Explorer, etc.). Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn Cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include LW Measurements, LLC. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
How can you opt-out, remove or modify information you have provided to us?
To modify your email subscriptions, please adjust your preferences in the “My Account” section. Please note that, due to email production schedules, you may receive any emails that were already in production before you made changes.
To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.This policy was last modified on August 6, 2008.
Questions and feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.
Online Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
Your consent
By using our site, you consent to our privacy policy.
Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of LW Measurements, LLC. The collective work includes works that are licensed to LW Measurements, LLC. Copyright 2008, LW Measurements, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with LW Measurements, LLC or purchasing LW Measurements, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with LW Measurements, LLC or to purchase LW Measurements, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by LW Measurements, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of LW Measurements, LLC used in the site are trademarks or registered trademarks of LW Measurements, LLC
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, LW Measurements, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. LW Measurements, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. LW Measurements, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
LW Measurements, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if LW Measurements, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a LW Measurements, LLC product is mistakenly listed at an incorrect price, LW Measurements, LLC reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. LW Measurements, LLC retains the right to refuse or cancel such orders regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, LW Measurements, LLC will issue a credit to your credit card account for the amount of the incorrect price.
Term; Termination
These terms and conditions apply to you upon accessing the site and/or completing the registration or shopping process. LW Measurements, LLC may terminate these terms and conditions, or any part of them, at any time, without notice and for any reason.
Notice
LW Measurements, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to LW Measurements, LLC.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the State of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over and venue for any legal proceeding directly or indirectly arising out of or relating to this site (including, but not limited to, the purchase of LW Measurements, LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including, but not limited to, the purchase of LW Measurements, LLC products) must be commenced within one (1) year after the claim or cause of action arises. LW Measurements, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall modify any of these terms and conditions. LW Measurements, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a LW Measurements, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
LW Measurements, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, LW Measurements, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, LW Measurements, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to LW Measurements, LLC in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless LW Measurements, LLC, its officers, directors, employees, agents, licensors, and suppliers (collectively, the “Service Providers”) from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, LW Measurements, LLC may link to sites operated by third parties. However, even if the third party is affiliated with LW Measurements, LLC, LW Measurements, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of LW Measurements, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, LW Measurements, LLC seeks to protect the integrity of its website and the links it provides. Therefore, we welcome feedback on both our site and the sites we link to, including reports of any specific links that may not work.
Warranty Policy
Every TREE® product and its components are covered by a warranty against factory defects for a duration of two (2) years from the shipment date by LW Measurements. Our warranty ensures that the equipment sold adheres to the current written specifications authorized by the LW Measurements manual.
LW Measurements will, at its discretion, repair or replace such goods returned within the warranty period subject to the following conditions:
· Any New scale returned for warranty must be properly packaged in the original box. If they are not properly packed in the original box, the customer is responsible for the shipping cost. If we determine there is a factory defect, we will provide a replacement and accept responsibility for shipping back to the customer. If we determine that it is not a factory defect, the customer will be responsible for shipping fees incurred.
· LW Measurements will pay for freight both ways within the first 30 days of purchase if technical support is required. (Determined by our certified Technical Support Team) In the event technical support is needed the customer is responsible for shipping the product back to us after the 30-day period has expired. Once the product is received, the technical support team will inspect and, as necessary, repair or replace the scale. LW Measurements will ship the product back to the customer at our expense.
· A thorough examination of such equipment must confirm that the non-conformity exists, and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair, or improper testing. LW Measurements shall be the sole judgement of all alleged non-conformities.
· Equipment must not be modified, altered, or changed by any person other than LW Measurements technical support team.
· Cutting of the cables, load cell cables, wires will void the warranty. Additionally, opening the scale itself will void the warranty.
· Customers are responsible for any travel-related expenses or on-location repair costs, including equipment assembly or disassembly outside of the two year warranty.
While we take great care in packaging our products to ensure they arrive in pristine condition, instances of damage during transit may occur due to rough handling or mishandling. In such cases, it should not be automatically assumed that the shipment departed from LW Measurements in a damaged state or that the original packing was inadequate. It is the responsibility of the receiver, whether it's the Authorized Reseller or their customer, to make a note of any damaged or missing items when signing the carrier’s delivery receipt. Customers are advised to inspect shipments upon receipt and note any damage to the carrier immediately. Claims for shipping damages should be directed to the carrier in accordance with their policies and procedures. It is also helpful in the claim process to take pictures of the condition of the packaging and damage. When drop-shipping items to your customers, it is imperative that you advise them of their responsibility in accepting shipments from common carriers. Even if the equipment is not expected to be installed or used for a period of time, the shipment must be inspected at time of receipt in order to preserve their rights to make a claim.
At no point will LW Measurements or Authorized Resellers be held liable for incidental or consequential damages arising at the point of use. Both the customer and LW Measurements agree that the liability of LW Measurements is restricted to the repair or replacement of such goods. By accepting this warranty, the customer acknowledges and agrees to these terms.
No terms, conditions, understandings, or agreements attempting to alter the terms of this warranty will be legally binding unless documented in writing and signed by a corporate officer of LW Measurements and the customer.
For Customers outside the lower 48 States, including Mexico, Canada, Puerto Rico, Hawaii, Alaska and all other countries are responsible for all shipping fees incurred.
For warranty claims, please call your customer service representative.
Extended Warranty Policy
LW Measurements offers an extended warranty on all TREE® products, supplementing the existing manufacturer's warranty.This extended warranty covers manufacturer defects for an additional 1 or 2 years depending on your purchase, beyond the standard warranty period.
Under this extended warranty, LW Measurements guarantees that TREE® products are free from manufacturing defects in materials and workmanship. Should any such defects arise during the extended warranty period, LW Measurements will, at its discretion, repair or replace the affected components or systems under the extended warranty terms and conditions.
This extended warranty does not cover damage resulting from user error, misuse, unauthorized modifications, accidents, natural disasters, or normal wear and tear.
To activate this extended warranty, the customer must register the product within 2 years of the purchase date. To make a claim under this extended warranty, customers should contact LW Measurements technical support team and provide proof of purchase and serial number. Contact support at 707-542-2185
This extended warranty is in addition to any statutory rights or standard warranties provided by LW Measurements. LW Measurements reserves the right to modify the terms and conditions of this extended warranty at any time.
Return Policy
LW Measurements honors a return on any of our TREE® Brand products within 30 days of purchase. Returned items must be in original box and packaging in “New” condition. The product must have no visible signs of wear or use.
In the rare event a TREE® product is not in proper working condition or LW Measurements shipped an incorrect product, a replacement product will be sent. The procedure to receive a replacement must go through our RMA process. Our support team will authorize the return and provide an RMA number. Shipping Charges are nonrefundable.
RMA Process:
I. Contact support@lwmeasurements.com or 707-542-2185
II. Provide: PO Number, Order Number, and Serial Number.
III. Ship using your carrier of choice. Support agent will provide you with an address.
Discounted, Obsolete, Open Box or Refurbished products are not eligible for return.
Any product bought in error by no fault of LW Measurements will be eligible for return within 30 days, however any associated shipping fees will not be paid by LW Measurements.
A restocking fee of 15% of total product value minus taxes, will apply to any TREE® products that have been approved for return and arrive after the 30-day period. Any returns after 30 days must go through approval processing and a restocking fee will apply. Any product returned in unusable condition or damaged will not be eligible for credit or return. Any units returned within the 30-day return window that show signs of use will not be eligible for a refund. To ensure safe return shipment, products must be returned in their original packaging. Any damage incurred during transit due to improper packaging will also disqualify the return from a refund.
If you receive damaged goods, please contact our support team within 2 days (48 hours) of receiving the shipment. You can reach our support team by emailing support@ lwmeasurements.com
Please provide the following details:
Order number/Purchase number, description of the damage, and photos clearly showing the damage.
Upon receiving your report, our support team will assess the damage based on the provided information. If the damage is confirmed to be during transit or due to a manufacturing defect, we will issue a return authorization. Upon receiving the damaged goods and verifying the reported damage, we will proceed with either replacing the item(s) or issuing a refund, based on your preference and product availability.
All reports of damage must be made within the specified timeframe to be eligible for return or refund.
Products returned without prior authorization may not be accepted and could delay the resolution process.
We reserve the right to inspect the returned items before issuing a refund or replacement.
Our aim is to ensure your satisfaction with our products and services. We appreciate your cooperation and understanding in this matter.
For any further inquiries or assistance, please don't hesitate to contact our support team.
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