Legal Information
Privacy Policy
Your privacy is important to us. It is LW Measurements LLC's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, lwmeasurements.com and other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.
This policy is effective as of Sep 10, 2026
Last updated: Sep 10, 2026
Information We Collect
Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.
“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.
Log Data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
Device Data
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
- IP Address: Indicates your network and approximate geographic location.
- Device Info: Type of device (desktop, mobile, tablet), operating system, and screen resolution.
- Browser Data: Specific browser (e.g., Chrome, Safari), installed plugins, and language settings.
Network & Connection: Your Internet Service Provider (ISP) and connection type. Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Personal Information
We may ask for personal information — for example, when you submit content to us or when you contact us — which may include one or more of the following:
- Name
- Email address,
- Phone number
- shipping/billing addresses.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
Access our content
Contact us via contact forms, email, social media, or on any similar technologies
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
- to provide you with our platform’s core features and services
- to enable you to customize or personalize your experience of our website
- to contact and communicate with you
- for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms
- for advertising and marketing
We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.
Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. For example, if you have provided us with personal information as part of creating an account with us, we may retain this information for the duration your account exists on our system. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- third-party service providers for the purpose of enabling them to provide their services
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- Third parties we currently use include:
- Google Analytics, Microsoft Clarity
The personal information we collect is stored and/or processed in the United States, or where we or our partners, affiliates, and third-party providers maintain facilities.
The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.
Your Rights and Controlling Your Personal Information
Your choice: By providing personal information to us, you understand we will collect, hold, use, and disclose your personal information in accordance with this privacy policy. You do not have to provide personal information to us, however, if you do not, it may affect your use of our website or the products and/or services offered on or through it.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Marketing permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
Access: You may request details of the personal information that we hold about you.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example providing user support), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Downloading of Personal Information: We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
Unsubscribe: To unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details provided in this privacy policy, or opt-out using the opt-out facilities provided in the communication. We may need to request specific information from you to help us confirm your identity.
Business Transfers
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Limits of Our Policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Additional Disclosures for U.S. States Privacy Law Compliance.
The following section includes provisions that comply with the privacy laws of these states (California, Colorado, Delaware, Florida, Virginia, and Utah) and is applicable only to the residents of those states. Specific references to a particular state (in a heading or in the text) are only a reference to that state’s law and applies only to that state’s residents. Non-state specific language applies to all of the states listed above.
Do Not Track
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals.
We adhere to the standards outlined in this privacy policy, ensuring we collect and process personal information lawfully, fairly, transparently, and with legitimate, legal reasons for doing so.
California Privacy Laws – CPPA
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes. In accordance with your right to non-discrimination, we may offer you certain financial incentives permitted by the California Consumer Privacy Act, and the California Privacy Rights Act (collectively, CCPA) that can result in different prices, rates, or quality levels for the goods or services we provide. Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
Under California Civil Code Section 1798.83, if you live in California and your business relationship with us is mainly for personal, family, or household purposes, you may ask us about the information we release to other organizations for their marketing purposes. To make such a request, please contact us using the details provided in this privacy policy with “Request for California privacy information” in the subject line. You may make this type of request once every calendar year. We will email you a list of categories of personal information we revealed to other organizations for their marketing purposes in the last calendar year, along with their names and addresses. Not all personal information shared in this way is covered by Section 1798.83 of the California Civil Code.
California Notice of Collection
In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:
- Identifiers, such as name, email address, phone number, account name, IP address, and an ID or number assigned to your account.
- Customer records, such as billing and shipping address, and credit or debit card data.
- Demographics, such as your age or gender. This category includes data that may qualify as protected classifications under other California or federal laws.
- Commercial information, such as products or services history and purchases.
- Internet activity, such as your interactions with our service.
- Audio or visual data, such as photos or videos you share with us or post on the service.
- Geolocation data.
- Employment and education data, such as data you provide when you apply for a job with us.
- Inferences, such as information about your interests, preferences and favorites.
For more information on information we collect, including the sources we receive information from, review the “Information We Collect” section. We collect and use these categories of personal information for the business purposes described in the “Collection and Use of Information” section, including to provide and manage our Service.
Right to Know and Delete
You have rights to delete your personal information we collected and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information was collected;
- The categories of personal information about you we disclosed for a business purpose or sold;
- The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
- The business or commercial purpose for collecting or selling the personal information; and
- The specific pieces of personal information we have collected about you.
To exercise any of these rights, please contact us using the details provided in this privacy policy.
Shine the Light
In addition to the rights discussed above, you have the right to request information from us
regarding the manner in which we share certain personal information as defined by applicable statute with third parties and affiliates for their own direct marketing purposes.
To receive this information, send us a request using the contact details provided in this privacy policy. Requests must include “Privacy Rights Request” in the first line of the description and include your name, street address, city, state, and ZIP code.
Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
LW Measurements LLC
620 Carlson Court
Rohnert Park, CA 94928
Ph: 707-542-2185
Info@lwmeasurements.com
Terms & Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of LW Measurements, LLC. The collective work includes works that are licensed to LW Measurements, LLC. Copyright 2008, LW Measurements, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with LW Measurements, LLC or purchasing LW Measurements, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with LW Measurements, LLC or to purchase LW Measurements, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by LW Measurements, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of LW Measurements, LLC used in the site are trademarks or registered trademarks of LW Measurements, LLC
Warranty Disclaimer
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, LW Measurements, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. LW Measurements, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. LW Measurements, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
LW Measurements, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if LW Measurements, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors
In the event that a LW Measurements, LLC product is mistakenly listed at an incorrect price, LW Measurements, LLC reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. LW Measurements, LLC retains the right to refuse or cancel such orders regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, LW Measurements, LLC will issue a credit to your credit card account for the amount of the incorrect price.
Term; Termination
These terms and conditions apply to you upon accessing the site and/or completing the registration or shopping process. LW Measurements, LLC may terminate these terms and conditions, or any part of them, at any time, without notice and for any reason.
Notice
LW Measurements, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to LW Measurements, LLC.
Miscellaneous
Your use of this site shall be governed in all respects by the laws of the State of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over and venue for any legal proceeding directly or indirectly arising out of or relating to this site (including, but not limited to, the purchase of LW Measurements, LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including, but not limited to, the purchase of LW Measurements, LLC products) must be commenced within one (1) year after the claim or cause of action arises. LW Measurements, LLC’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall modify any of these terms and conditions. LW Measurements, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a LW Measurements, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer
LW Measurements, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, LW Measurements, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, LW Measurements, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to LW Measurements, LLC in its sole discretion.
Indemnification
You agree to indemnify, defend, and hold harmless LW Measurements, LLC, its officers, directors, employees, agents, licensors, and suppliers (collectively, the “Service Providers”) from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links
In an attempt to provide increased value to our visitors, LW Measurements, LLC may link to sites operated by third parties. However, even if the third party is affiliated with LW Measurements, LLC, LW Measurements, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of LW Measurements, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, LW Measurements, LLC seeks to protect the integrity of its website and the links it provides. Therefore, we welcome feedback on both our site and the sites we link to, including reports of any specific links that may not work.
Warranty Policy
Every TREE® product and its components are covered by a warranty against factory defects for a duration of two (2) years from the shipment date by LW Measurements. Our warranty ensures that the equipment sold adheres to the current written specifications authorized by the LW Measurements manual.
LW Measurements will, at its discretion, repair or replace such goods returned within the warranty period subject to the following conditions:
· Any New scale returned for warranty must be properly packaged in the original box. If they are not properly packed in the original box, the customer is responsible for the shipping cost. If we determine there is a factory defect, we will provide a replacement and accept responsibility for shipping back to the customer. If we determine that it is not a factory defect, the customer will be responsible for shipping fees incurred.
· LW Measurements will pay for freight both ways within the first 30 days of purchase if technical support is required. (Determined by our certified Technical Support Team) In the event technical support is needed the customer is responsible for shipping the product back to us after the 30-day period has expired. Once the product is received, the technical support team will inspect and, as necessary, repair or replace the scale. LW Measurements will ship the product back to the customer at our expense.
· A thorough examination of such equipment must confirm that the non-conformity exists, and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair, or improper testing. LW Measurements shall be the sole judgement of all alleged non-conformities.
· Equipment must not be modified, altered, or changed by any person other than LW Measurements technical support team.
· Cutting of the cables, load cell cables, wires will void the warranty. Additionally, opening the scale itself will void the warranty.
· Customers are responsible for any travel-related expenses or on-location repair costs, including equipment assembly or disassembly outside of the two year warranty.
While we take great care in packaging our products to ensure they arrive in pristine condition, instances of damage during transit may occur due to rough handling or mishandling. In such cases, it should not be automatically assumed that the shipment departed from LW Measurements in a damaged state or that the original packing was inadequate. It is the responsibility of the receiver, whether it's the Authorized Reseller or their customer, to make a note of any damaged or missing items when signing the carrier’s delivery receipt. Customers are advised to inspect shipments upon receipt and note any damage to the carrier immediately. Claims for shipping damages should be directed to the carrier in accordance with their policies and procedures. It is also helpful in the claim process to take pictures of the condition of the packaging and damage. When drop-shipping items to your customers, it is imperative that you advise them of their responsibility in accepting shipments from common carriers. Even if the equipment is not expected to be installed or used for a period of time, the shipment must be inspected at time of receipt in order to preserve their rights to make a claim.
At no point will LW Measurements or Authorized Resellers be held liable for incidental or consequential damages arising at the point of use. Both the customer and LW Measurements agree that the liability of LW Measurements is restricted to the repair or replacement of such goods. By accepting this warranty, the customer acknowledges and agrees to these terms.
No terms, conditions, understandings, or agreements attempting to alter the terms of this warranty will be legally binding unless documented in writing and signed by a corporate officer of LW Measurements and the customer.
For Customers outside the lower 48 States, including Mexico, Canada, Puerto Rico, Hawaii, Alaska and all other countries are responsible for all shipping fees incurred.
Warranty coverage is limited to sales within North America and does not apply to products shipped or sold outside this region. However, we are committed to providing exceptional support and are pleased to offer lifetime assistance for our products, regardless of location. While warranty service is unavailable for international sales, our team is here to ensure you receive the support you need to maintain your scale for its lifetime.
For warranty claims, please call your customer service representative.
Extended Warranty Policy
LW Measurements offers an extended warranty on all TREE® products, supplementing the existing manufacturer's warranty.This extended warranty covers manufacturer defects for an additional 1 or 2 years depending on your purchase, beyond the standard warranty period.
Under this extended warranty, LW Measurements guarantees that TREE® products are free from manufacturing defects in materials and workmanship. Should any such defects arise during the extended warranty period, LW Measurements will, at its discretion, repair or replace the affected components or systems under the extended warranty terms and conditions.
This extended warranty does not cover damage resulting from user error, misuse, unauthorized modifications, accidents, natural disasters, or normal wear and tear.
To activate this extended warranty, the customer must register the product within 2 years of the purchase date. To make a claim under this extended warranty, customers should contact LW Measurements technical support team and provide proof of purchase and serial number. Contact support at 707-542-2185
This extended warranty is in addition to any statutory rights or standard warranties provided by LW Measurements. LW Measurements reserves the right to modify the terms and conditions of this extended warranty at any time.
Warranty coverage is limited to sales within North America and does not apply to products shipped or sold outside this region. However, we are committed to providing exceptional support and are pleased to offer lifetime assistance for our products, regardless of location. While warranty service is unavailable for international sales, our team is here to ensure you receive the support you need to maintain your scale for its lifetime.
TREE Refurbished Product Policy
Refurbished Electronic Scales
Our refurbished electronic scales are carefully inspected, tested, cleaned, and verified to ensure they are fully functional before shipment. Cosmetic wear such as minor scratches, scuffs, or discoloration may be present and is considered normal for refurbished products. These cosmetic imperfections do not affect the performance or accuracy of the scale.
By purchasing a refurbished product, you acknowledge and agree to the terms below.
Final Sale Policy
All refurbished products are FINAL SALE.
We do not accept returns or exchanges for:
- Buyer's remorse
- Accidental purchases
- Ordering the wrong model or product
- No longer needing the item
- Cosmetic imperfections consistent with a refurbished product
- Compatibility or application issues not caused by a product defect
Please review the product description carefully before placing your order. If you have any questions about compatibility or features, we encourage you to contact us before purchasing.
Arrives Not Working (DOA)
If your refurbished scale arrives damaged in transit or is not functioning upon delivery, please contact us within 7 calendar days of receiving your order.
We may ask you to:
- Describe the issue
- Provide photos or video of the problem
- Perform basic troubleshooting
If we determine the product arrived defective or damaged, we will repair, replace, or refund the product at our discretion.
30-Day Limited Warranty
Every refurbished product includes a 30-day limited warranty beginning on the date your order is delivered.
This warranty covers defects in materials or workmanship that occur during normal intended use.
If a covered defect occurs within the warranty period, we will, at our sole discretion:
- Repair the product;
- eplace it with an equivalent refurbished product, if available; or
- If a repair or replacement is not available, issue a refund for the purchase price of the product.
Because refurbished inventory is limited, an identical replacement may not always be available.
Warranty Does Not Cover
This warranty does not cover:
- Physical damage after delivery
- Accidental drops, impacts, misuse, or abuse
- Water or liquid damage
- Improper installation or operation
- Unauthorized repairs or modifications
- Damage caused by power surges or improper power supplies
- Normal wear and tear
- Cosmetic blemishes that do not affect operation
- Consumable items such as batteries unless they are DOA
Warranty Claims
To initiate a warranty claim, please contact our customer support team before returning your product.
We may request:
- Your order number
- A description of the issue
- Photos or video demonstrating the problem
- Basic troubleshooting steps
Products returned without prior authorization may be refused.
Return Shipping
If a warranty claim is approved because the product is defective, we will provide instructions regarding return shipping. Depending on the circumstances, we may provide a prepaid shipping label or reimburse reasonable return shipping costs.
If inspection shows the product is functioning properly or the issue is not covered under this warranty, the customer is responsible for any applicable return shipping costs.
Limitation of Liability
Our liability is limited to the repair, replacement, or refund of the purchased product as described in this policy. We are not responsible for indirect, incidental, consequential, or special damages, including loss of profits, business interruption, or data.
This limited warranty gives you specific legal rights. You may also have additional rights that vary by state or jurisdiction.
Questions
If you have any questions about our refurbished products or warranty coverage, please contact us before placing your order. We're happy to help ensure you purchase the right product for your needs.
Return Policy
LW Measurements honors a return on any of our TREE® Brand products within 30 days of purchase. The return must be requested and authorized within 30 days of purchase. Returned items must be in the original box and packaging and in “New” condition. The product must have no visible signs of wear or use.
Once a return has been approved and an RMA number has been issued, the product must be shipped back within 10 business days of authorization to the address provided by our support team.
In the rare event a TREE® product is not in proper working condition or LW Measurements shipped an incorrect product, a replacement product will be sent. The procedure to receive a replacement must go through our RMA process. Our support team will authorize the return and provide an RMA number. Shipping Charges are nonrefundable.
RMA Process:
I. Contact support@lwmeasurements.com or 707-542-2185
II. Provide: PO Number, Order Number, and Serial Number.
III. Ship using your carrier of choice. Support agent will provide you with an address.
Discounted, Obsolete, Open Box or Refurbished products are not eligible for return.
Any product bought in error by no fault of LW Measurements will be eligible for return within 30 days, however any associated shipping fees will not be paid by LW Measurements.
A restocking fee of 15% of total product value minus taxes, will apply to any TREE® products that have been approved for return and arrive after the 30-day period. Any returns after 30 days must go through approval processing and a restocking fee will apply. Any product returned in unusable condition or damaged will not be eligible for credit or return. Any units returned within the 30-day return window that show signs of use will not be eligible for a refund. To ensure safe return shipment, products must be returned in their original packaging. Any damage incurred during transit due to improper packaging will also disqualify the return from a refund.
If you receive damaged goods, please contact our support team within 2 days (48 hours) of receiving the shipment. You can reach our support team by emailing support@ lwmeasurements.com
Please provide the following details:
Order number/Purchase number, description of the damage, and photos clearly showing the damage.
Upon receiving your report, our support team will assess the damage based on the provided information. If the damage is confirmed to be during transit or due to a manufacturing defect, we will issue a return authorization. Upon receiving the damaged goods and verifying the reported damage, we will proceed with either replacing the item(s) or issuing a refund, based on your preference and product availability.
All reports of damage must be made within the specified timeframe to be eligible for return or refund.
Products returned without prior authorization may not be accepted and could delay the resolution process.
We reserve the right to inspect the returned items before issuing a refund or replacement.
Our aim is to ensure your satisfaction with our products and services. We appreciate your cooperation and understanding in this matter.
For any further inquiries or assistance, please don't hesitate to contact our support team.